The Hive

Can a leopard change its stripes?

Victoria’s Secret recently announced that it’s bringing back the brand’s most famous, most expensive, and most over-the-top marketing tool: the Victoria’s Secret Fashion Show. The practically soft-core extravaganza has been on hiatus since 2019. Whether this was due to increased competition, decreased viewership, evolving public opinion, or the forced resignation of VS CMO Edward Razek is debatable.

Victoria’s Secret has an interesting history. It was founded back in the 1970s but became a powerhouse after L Brands’ Les Wexner purchased it in 1982. By the 1990s, it was the U.S.’s largest lingerie retailer, known for its spicy catalogs, sensory in-store experience, preternaturally gorgeous models, and extravagant fashion shows. In 1999, the show “crashed the Internet,” and viewership at its peak topped nine million.

However, while Victoria’s Secret continued to promote impossible objectifications of female beauty (“The Perfect Body”), other brands were winning over younger consumers who valued diversity and inclusion and body positivity. Aerie, for example, pledged to stop Photoshopping models; ThirdLove offered bras built for real breasts. Victoria’s Secret continued to depict women through a decidedly heterosexual male gaze.

Battling declining sales and PR nightmares (harassment, racism, cultural appropriation, and Wexner’s close friendship and tangled financial relationship with convicted pedophile trafficker Jeffrey Epstein), the brand announced a Hail Mary attempt to course correct and rebrand. The changes are extensive with the brand announcing new leadership and model diversity (in terms of ethnicity, size, disabilities, and gender identification).

Instead of Angels, the brand is relying on the VS Collective, a group of powerful women that includes athletes, activists, and artists. Most of all, the brand now purports to be, according to Martha Pease, CMO from 2020 to 2022, “The world's leading advocate for women. We want to inspire women all over the world with products, experiences and platforms that uplift and champion them and their journey.”

Say what?

So, an experience that until recently could best be described as Edwardian bordello meets Amazonian supermodel is now going to “Leverage our brand to create opportunities for women everywhere to define themselves on their own terms and use our platform to recognize and celebrate that individuality and diversity over and over.”

One of the most sacred commandments of direct marketing is this. Test, test, test, and then? Test

Because you can have a great product, a terrific offer, an experienced creative team, even an optimized control package, but every campaign is unique. What worked the week before may not work now. Or, a mailer that was ignored twice will suddenly be opened, read, and responded to. There's a little bit of mystery to what we do, And, for that reason, we try to keep an open mind when we look at the pieces we receive ourselves.

Well, we try.

Recently, we received a self-mailer from Shopify. Our first reaction was dismissive. "There's no there, there."

It's a fairly generous size, about 5.5" x 8.5". It's three panels, but one is as short as an envelope flap (and used to seal the top of the piece) so there's really only two panels for "live" messaging. The paper stock is quite nice.

Whether you love them or hate them (or love/hate them), emails are a necessary fact of life for marketers these days. And as we’ve discussed in many previous blogs, emails are challenging because many of them go ignored — or even worse, the recipient hits the “unsubscribe” button.

While there’s a lot to consider when trying to take your email marketing to the next level, let’s look at the subject line today — because, well, first things first.

The subject line is the first thing your audience will see in their mailbox; it will be their first impression. Almost subconsciously, your audience will make the decision on whether or not to open your email practically instantaneously. Make sure you’re putting your best foot forward with a subject line that grabs and keeps your audience’s attention and motivates them to open your message.

It can be tricky to get just the right phrasing for a subject line, one that previews the message, without giving too much away, or being too wordy or boring. It’s a delicate balance. That’s where email subject line generators come into play.

For sheer volume, these can be particularly handy. Especially if you rely on sending emails over and over, using one of these could be the competitive advantage your company needs to get better results.

You may have heard about Netflix planning (threatening?) to crack down on password sharing in the past. In the last week or so, they revealed their plans to do so. The internet did not respond well.

The first piece of information to understand here is that Netflix intends each account to be for those who live in the same household and them alone. Furthermore, a household, in Netflix’s eyes, are people who live in the same geographical location as the account owner. You may be wondering how Netflix would know if someone from a different household, by their definition, is using the account. They are checking that via WiFi connections. A “Netflix Household” is a group of people who live in the same geographical location as the account owner and use the same WiFi source.

And those who don’t reside in the same geographical location and use the same WiFi as the account holder? They are supposed to sign up for their own account.

Now that we understand who is able to share and who is not able to share, let’s look at how Netflix will be enforcing this. After users have set a primary location for their accounts, any device that is not being used at the primary location will risk being blocked. The only way to keep them from being unblocked while being used off-site is to log onto the account at least once a month from the primary location.

There are quite a few problems here already. What about college students living on campus and away from their primary household? What about children with divorced parents who jump from one household to the other? What about travelling nurses who don’t stay in one location for too long? What about those who live in vans and are travelling around the country? Where do they fit in with all of this?

Nonprofit organizations are unique in many ways. Firstly (and most obviously), nonprofits work for reasons other than generating profit – hence the name, “nonprofit.” These are charitable organizations raising money to help various causes in different ways. One might be to house and feed the homeless, while another may be helping veterans get the healthcare they need, or even buying holiday gifts for low income households. Some well-known examples include the Salvation Army, the Humane Society and the Red Cross among others. These organizations are mature and financially secure, but, smaller nonprofits, ones that aren’t as well established and widely recognized, typically have a harder time maintaining a secure financial status. One thing they may need to consider is how they say thank you.

Saying thank you is always the right thing to do, in any situation, but particularly if donations of either time or money are involved. Because many nonprofits rely solely on donations, building and maintaining relationships with donors is extremely important. And what better way to start a strong relationship than by thanking your donors? It’s relatively easy and very worthwhile.

Thanking your supporters shows that you value their donation and recognize that they are giving (many times, without getting something in return). And thanking your donors makes them more likely to donate again. No really.

In a study conducted by the University of Pennsylvania and the Harvard Business School, 66% of people said “yes” to helping a student for a second time after receiving a personal thank you. This is compared to only 32% of people saying “yes” to helping a second time without receiving a thank you. That’s more than double! Especially when you consider acquiring new donors costs more than retaining existing donors, it’s easy to see that saying thank you truly pays off.

There are many different ways to say thank you ranging from a generic auto-response “Thank you!” window, to a handwritten note, to a personalized video. And guess what? The more individualized and unique the thank you is, the more likely you’ll get a positive reaction and more donations in the future *pretends to be shocked*. Brainstorm with your creative team about how you would like to be thanked for your time or money and then create the best version of that to send to your donors. They’ll thank you for that with future donations.

At B Direct, we have a client who just reduced their cost per lead by 70% when we replaced an envelope mailer with a postcard. So, as you can imagine, we're big champions of postcards right now.

Actually, we've been postcard fans for quite a while.

Before the holidays, we received what appeared to be a simple 4.75" x 6.75" postcard from a local MINI dealership. The art side showed five vehicles arranged in a sophisticated (European, maybe?) urban square. A headline below the photo reads, "It's classic for a reason." And, the familiar MINI logo sits beside the words. The mail panel includes the return and recipient addresses, a presort indicia, and where you would expect to see a message, "Additional Important Disclosures." Not much else.

The postcard, however, turned out to be a double postcard (a more sophisticated spin on a format we used to use for magazine renewals). Inside, the top panel includes three detail shots of a MINI vehicle with the message "Doing more with less since 1959." The panel below is formatted like a letter with a personalized salutation, a URL "to view our offers," and some brand messaging. The letter is from the Sales Manager of the dealership and the close includes his name, title, and contact info.

The piece is succinct and lean (in fact, you could call it a "mini mailer). A good example, perhaps, of the medium matching the message. It's attractive and easy-to-read.

What's the most powerful word in direct marketing? It's not "Free." It's not "Exclusive." It's not even the combination of words that make up "This is a limited-time offer. Act now. Agents are standing by."

It's YOU.

YOU is the most powerful word you can use in direct marketing.

Direct  marketing has changed — a lot — since we founded B Direct 20years ago (let alone since the Bs started their individual careers). We've worked through the advent of websites, the dawn of emails, the rise of social media. We've seen the industry survive and thrive through digital transformation. We've helped clients cope with postage increases, "Do not call" lists, and CAN-SPAM. But, the bottom line is that some of the basics don't change. Like the power of YOU.

It's not about us. It's not even about our clients' often wonderful products and services. It's about YOU. When we sit down to brainstorm, create concepts, write copy, or design, we need to focus on YOU, on the person we will be reaching — if we've one it right — persuading and affecting.

Instant Gratification. We know it. We live it.

It’s well accepted that we’re living in a time where customers demand instant gratification. In fact, businesses are hungry for instant gratification as well. They want their ad campaigns to work instantaneously, to give them a result without delay.

Enter: instant gratification marketing.

The idea here is that businesses are focusing on marketing that will give consumers what they want fast — as fast as possible — to satisfy that desire for instant gratification. And the thing about instant gratification marketing? It delivers instant gratification for both the consumer and the business.

Well, for the business, it may not be an instant sale, but instantly knowing if your tactics were successful or not … that can be gratification in itself!

Here in New England, it's 30-something degrees out. Not the most frigid temp (and no doubt milder than we'll see in January and February and March and, maybe, April). But, to quote a controversial holiday song, "Baby, it's cold outside."

That's one reason we recently enjoyed receiving a self-mailer from Norwegian Cruise Line.

As we shiver here, diligently direct marketing, our thoughts naturally wander to vacations. And, yes, a cruise does sound nice.

This efficient but engaging mailer starts off on the art side with the promise of a bargain.

"OPEN TO REVEAL OUR BLACK FRIDAY GREATEST DEAL EVER"

On the address side, we have a photo of a family of four strolling the deck of a ship, admiring mountain ranges. They look happy (and functional), and copy under the address area gives us three ways to share their experience; we can book online, call a toll-free number, or contact our "travel advisor." The calls to action here, again, hinting that there's an offer inside.

The holiday season is nearing, and some people have very specific ideas of when the appropriate time is to start celebrating and decorating. Let’s take Christmas for example, as it is the same day each year on December 25^th.

Some people think that the Christmas season is not allowed to launch until December 1^st (the Bs follow this principle; check out today’s date). Others believe it starts as soon as your Thanksgiving meal has been consumed. Still others — including most modern-day  retailers — insist that Christmas can start before Thanksgiving.

Whichever of these descriptors sound like you, it cannot be denied that the Christmas season is upon us. But marketers are different; the holiday season for marketers can start as early as October. In fact, the earlier you can start working on your holiday campaigns, the better.

As far as consumers go, it’s easy to feel overwhelmed when the holiday noise and traffic goes on for weeks — or months — on end.

Here are a half dozen tips to make sure your holiday marketing campaigns pop during this season and don’t get lost amongst all the Christmas-Chaos.

At B Direct, we're big fans of the USPS — as long-time champions of direct mail, how could we be otherwise?

Well, it's that time of year again. Only 34 mailing days 'till Christmas. And, if you think you're busy, just imagine what the workdays going to be like for our trusted letter carriers between now and December 25th. In just the week before Christmas, the USPS delivers 2.5 billion (that's billion with a B) pieces of first-class mail.

Ho ho ho, indeed.

So, to make the most of their busiest season (or to make things a bit more convenient for the rest of us), the  USPS has sent out a trim little self-mailer, which arrived at the agency over the weekend.

The address panel includes the familiar USPS eagle logo, a presort marketing indicia, two certifications for recycling and "paper from responsible sources," as well as a teaser: "Get holiday ready with USPS. See inside."

Did that title draw you in? Are you here now reading this post because it’s a so-called limited edition? Gotcha! You have become the perfect example of what we’re about to talk about.

(Also, by the way, this blog is not a limited edition, and can be accessed any time, anywhere, forever and ever, because — you know — the Internet. But it worked right?)

Have you heard of the phrase FOMO? FOMO stands for Fear Of Missing Out. You might be thinking that FOMO is a relatively new concept with the rise in social media usage. People will see their friends out having a good time and be jealous they’re not having as much fun.

However, marketers know that FOMO has been around for much longer than any social media platform.

Perhaps a better definition of FOMO for marketers is Fear Of (a) Missed Opportunity. Marketers use messaging to create a sense of urgency: “Get this before we run out of stock!” or “50% off, today only!” This entices their audience to act — now — before the opportunity disappears.

No matter how much direct marketing you do (or how long you’ve been doing it), it takes some effort to stay on top of trends — they simply move too fast. That’s why we frequently review and share the research of folks like Jay Schwedelson. As the president and CEO of Worldata and founder of subjectline.com, Jay always has interesting — and relevant — information to share.

Note: this blog is not a promotional piece for Jay and his email series; however, we do find them very helpful and so do our clients. You can learn more from his website https://jayschwedelson.com/. Here’s a summary of one of his recent emails that ties in nicely to our marketing offers miniseries.

As we’ve hinted at in our previous blogs, Jay agrees that offers are uniquely and individually different. Each one should have specific expectations and goals. Jay recently reported on current performances of B2B and B2C email offers. And, how the offer is described is as important as what the offer is.

For B2B offers, the top five offers that corresponded with higher percentage increase of click-through action (compared to a generic product offer) included:

• 2023 Outlook
• Top # List
• ‘Most Read’ Content
• Checklist
• On-Demand Video

You’ll note that offers that hint at projections for the end of the year are trending particularly well. These include forecasts for the New Year (as ranked #1), but we can also assume that offers that are linked to something along the lines of “2022, A Year in Review” should also perform well in these final two months of the year.

Welcome back to our mini-series on marketing offers! Last week, we talked about how the first step of creating an offer is to go through detailed planning. One very important part of that process is determining what exactly you want to accomplish.

Think about why you want people to respond. Are you building a list? Or trying to close sales?

Is more, more? Or is less, more?

If you’re striving for the former, use your offer to aim for a high volume of responses. If you feel sheer volume will not equate to high value, use the offer to qualify — and weed out some — prospects.

There is no right answer, as each strategy is different and will generate a different response rate for you. Depending on where you are in the sales cycle, as well as your confidence in your audience, one of these approaches may be more beneficial for you.

B Direct is celebrating its 20^th (!) year as an independent, creative marketing agency.

Wow.

We like digging our hands into data. We like coming up with innovative production strategies. We like getting to know our clients — and their customers — on deep, personal levels. We like so many parts of what we do.

But, we love creative.

For us, creative is king. (Or queen, if you prefer). But, we admit it; the best creative in the world won’t move the needle without a killer offer.

When someone asks our opinion, we very naturally feel noticed and valued. It's human nature. Research firms use surveys to collect data on everything from shopping habits to political preferences. Marketers use surveys too — not just to collect data (although, clearly, that's important), but sometimes in lieu of a more traditional solicitation. For the recipient, a survey doesn't feel like a sales pitch, which can mean that they spend more time with it and may be more likely to respond.

We recently received a survey package from Wealth Enhancement Group. By asking us to participate in the "2022 National Study on Retirement Planning," they encouraged our participation and also made us question whether or not we were prepared for retirement. The package uses a lot of classic engagement devices, and by the end of the survey, two things happen: 1) they've collected a lot of very valuable data about us, and 2) we've thought about our needs and may have even convinced ourselves that we need their help.

The outer envelope is oversized (6" x 11") and personalized. Although there's a Minnesota return address, the mailer doesn't tip its hand quite yet. We see the official-sounding name of the survey, and some printed alerts that make it all seem important and time-sensitive: "Survey questionnaire enclosed for ..." "Survey number: WEG0122" and a faux-stamped direction: "Do Not Bend" (everything in all caps, of course). The personalized teaser explains, "We are seeking your opinions on important timely issues that could have an effect on your retirement and goals." There's a deadline to reply, and a "FREE Participation Gift" offer. A live (presort standard) stamp completes the picture.

Inside, there's a 4-page insert which serves as a personalized letter which tells us about the survey and plants some seeds about retirement  planning. A color sidebar and the P.S. showcase the offer, a 16-page booklet "7 Things Your Financial Advisor May Not Be Telling You," which adds just enough FUD and a bit of FOMO.

Inside, the survey itself is quite simple and easy-to-follow. It covers demographics, attitudes about retirement, and financial planning, and even some personal financial data. The last question serves as a low-key CTA: "Check here if you would like to l earn more about a free, no-obligation introductory meeting with a Wealth Enhancement Group advisor.

We all know that social media is an invaluable tool for marketing – although, some marketers may consider it a necessary evil. Because, let’s face it, social media moves quickly and it’s a real challenge to both capture and then retain the attention of your audience.

Don’t forget, no one cares what you have to say unless it is both interesting and presented in an interesting way.

Let’s dive into Ten Tips for Social Media Marketing:

1. Start With a Strategy – You should never post on social media without a plan. Identify goals and narrow down your audience.
   
   
2. Be Careful, the Internet is Forever – Ok yes, there is a “delete” button. However, what is posted online can almost always be found again, even if deleted. Think twice before posting something that could reflect negatively on your brand.
   
   
3. Play the Game – Take the time to understand the social media platforms your brand is a part of. Your audience will use each of them differently. For example, status updates are for Facebook, not Instagram or Snapchat. Users will be expecting brands to use these platforms appropriately (read: similarly to how they use them themselves). It’s wise to come up with a unique strategy for each platform.
   
   
4. Be Consistent – So, with number 3 in mind, remember that you also need to be consistent in how you present your brand to the world. Although you can and should adapt to each platform, you need to build and nurture an overall brand personality that is consistent across all platforms.
   
   
5. You Can Be Casual! – Make your posts conversational and make use of emojis! Just make sure you do some background research on how the general public uses the emojis you’re choosing, for instance, “🙂” does not mean “happy!” It’s typically used sarcastically for something annoying. (You can thank us later for that mini emoji lesson!)
   
   
6. Be Authentic – Today’s internet users are skilled at separating what is “real” and what is “fake.” The goal is obviously NOT to be considered fake news. Take the time to create genuine content instead of rushing out a piece that could be perceived as fake.
   
   
7. Social Media = Heavy Visual – Social media thrives with using pictures and videos and special visual effects. In a world of short attention spans and ease of scrolling, posts with too many words — and not enough pictures — are likely to cause your content to be glossed over.
   
   
8. Engagement is Effective – Using your social media to create a community of followers that actually consume and engage with your content is more valuable than most realize. Social media is about connecting and networking; your brand’s social presence is no different. Which leads us to number 9 …
   
   
9. Be Social – Once you have some followers engaging with your posts, make sure you engage back with them! Respond to comments, answer questions, and create relationships with your audience.
   
   And, lastly ...
   
   
10. Don’t Forget to Analyze – Make sure you are maintaining a record of your social media marketing so you can go back and analyze what is working and what is not working. Looking into the statistics of your views, shares, and comments will only help you make better social media posts in the future.

Author Roald Dahl once said, “If you are going to get anywhere in life you have to read a lot of books.” Some 700 years earlier, St. Thomas Aquinas said, “Beware of the person of one book.”

Well, the Bs at B Direct would hate to contradict either of them. So, our bookshelf holds several worthwhile volumes right now. Here are some recommendations ...

Using Behavioral Science in Marketing
by Nancy Harhut

Nancy's smart, entertaining book is currently topping "Best Marketing Books" lists across the industry. This step-by-step guide helps readers increase engagement, response rates, and the  ROI of marketing campaigns  by harnessing hardwired consume behavior and instinctive responses. If you've ever had the pleasure of hearing Nancy's keynotes at NEDMA, the DMA, or myriad other conferences, you'll be happy to know that her insight, humor, wit, and wisdom shine through on every page.

Twenty Jobs Twenty Lessons
by Bob Cargill

Bob shares his colorful career, and explains how one talented creative professional evolved from the "Ice Cream Truck Driver" to "Junk Mail King" to "Direct Marketer of the Year" to "Social Media Zealot" and "President of the AMA." Young professionals can take advantage of some of the lessons Bib has learned along the way. And, local marketers will no doubt recognize anonymized people, places, and organizations — which is half the fun.

Bigger is usually better. In fact, there's a saying in direct marketing: "If you can't make it big, make it red."

But sometimes, bigger isn't better.

Take this neat little package from nonprofit "Best Friends," for example. In a mailbox filled with standard letters, standard credit card and utility bills, and standard catalogs, anything that isn't "standard" is going to stand out.

The envelope's 4" x 6" size not only stands out, it feels somehow more personal and intimate. The teaser on the front "Did you receive your 2023 calendar? Let us know!" reinforces the feeling that these folks know us. And the stamp, rather than an indicia, completes the effect.

Inside, the main piece is folded like a greeting card with a picture of a cute dog in an autumnal setting. Open it and we find a personalized letter that talks about the calendar (the one we should have already received), how important our gift is, and — listed conveniently in at-a-glance bulleted copy — how that gift will be used: for adoption and foster programs, transport programs and shelter support programs.

With today’s ever-increasing dependency on digital media, it’s safe to assume the days of direct mail marketing are over, right?

Wrong.

Direct mail is still a relevant and invaluable marketing strategy.

Ok, we know what you’re thinking, this blog post was written by B Direct Marketing Communications, of course they want me to believe that direct marketing is alive. And well — yes, that’s true — but, it actually is!

Direct mail is not an outdated marketing tactic. In fact, it is still just as effective as it was decades ago — maybe even more so because people get less postal mail now.

Did this title lure you in? It must have! Otherwise, why are you still reading this?

Highlighting the idea of secrecy as a way to entice your audience is a wonderful marketing strategy. It is a proven technique for brands to pique audience interest and capture their attention. It also heightens demand, sometimes for the product, and other times just for the knowledge and topic that is being sworn to secrecy. Because of course, you will want “to be in the know,” and more so, a member of the exclusive club of those who know, you know?

Not convinced yet?

Take a look at Coca-Cola and their secret recipes. The Coca-Cola soft drink is a beloved and popular drink, however, the recipe to make it is a trade secret that is very closely protected.

A natural effect for consumers when they are missing a piece of information is the desire to want to know more. Looking at our Coca-Cola example, lovers of the drink are curious as to what exactly is in the formula, and have theories and hypotheses. It is a good way to capture your audience’s attention and lead them to putting in more work to find out more.

For the past week, the weather hasn't exactly been amenable to hot tubbing. (Can anyone say, "Climate change?") BUT, that didn't stop a retailer called Mainly Tubs from reaching out with a large, colorful, and very well-executed, overall, postcard.

The art side of the 6" x 9" card has a full-bleed photo of a happy couple soaking in their state-of-the-art hot tub (complete with fountain jets and lots of other bells and whistles). At the top of the card, the sender is noted along with a tag that reads "Hot Tubs • Swim Spas • Saunas." A smaller line beneath advises us that the company is 100% employee owned. This information is a bit hard to read as it's printed over the photo in low-contrast blues and greens. A three-line headline below is reversed out to white and more legible.

"With amazing massage, worry-free water care, and industry-leading energy efficiency, you'll emerge feeling better mentally, physically and emotionally."

The message is good, believable, and compelling. However, it would be more powerful if it was reversed. No one wakes up and says, "I wish I had amazing massage and worry-free water care ..." But, many of us (the Bs included) would like to feel better mentally, physically and emotionally." It's a matter of putting benefits before features — always a good idea.

"You'll feel better mentally, physical and emotionally with amazing massage, worry-free water care and industry leading energy efficiency."

At the time of writing this blog, we are in the middle of yet another summer heat wave. (Don't even get us started on climate change!)

Time to take cover in AC. Or, possibly go to the beach …

Heat waves force us to conserve energy. But that doesn’t mean business has to slow down. Here are some hot  marketing ideas to consider implementing before fall:

• Weather Based Sales – This one is super relevant during this wave of high temps and high humidity. Some companies offer a discount for when the temperature reaches a certain point, for example, $10 off when its more than 100 degrees outside. Other companies offer sales in store when it's rainy, encouraging people to come inside to take cover.
  
  
• Connect With Customers in Person – When the weather is nice enough to be outside, take advantage and meet current and prospective clients the old-fashioned way: in person. The summer typically sees a plethora of outdoor local events such as street fairs and festivals. (Don’t forget to promote any event you’re attending on social media to capture your digital audience as well.)
  
  
• Make Your Own Event – If there aren’t any suitable events in your area for your business to attend, create your own. This could range from an in-store cheese tasting, to a full-on block party! The possibilities are endless.
  
  
• Host Contests – Encourage personal engagement with your audience by hosting contests that get them involved. An example could be a photo contest on Facebook with the opportunity to win prizes such as discounts or free samples. Benefits of this idea include creating user-generated content on your social media platforms as well as driving more traffic from your online accounts.
  
  
• Collab – Building a new partnership in the summer can help you attract more customers and develop long-term relationships with similar businesses. Win-win for both!
  
  
• Loyalty Programs – If you haven’t already, consider creating a loyalty reward program for repeat customers. If you treat your customers well, they are more likely to return AND offer free word-of-mouth advertising.
  
  
• Seasonal Exclusive Offers – Advertise that you will only be offering a specific service or product for the summer. This will incentivize any interested customer who was on the fence about the purchase to seal the deal.

Lastly,

• Back to School – Most people fall into two categories regarding back to school. Some dread it (think school-aged children or those with long memories), while others cannot wait for it to arrive (think tired parents or overworked camp counselors). Be confident in your understanding of your specific audience to know how they will feel about the return of school and then market to them accordingly.

Make the most of the rest of the summer season by implementing one (or more) of these ideas into your marketing and promotions strategy. Just because it's hot outside doesn't mean sales have to cool.

Do you ever feel like your phone is listening to you? Like you can be talking about buying a rug with a friend in person, and haven’t done anything on your phone to indicate your interest in purchasing a rug, when all of the sudden every ad you see is for rugs?

You’re not alone.

While some say that this feature is convenient, as it cuts down on internet searching to find products, others are concerned about just how much our technology knows about us. Brands have been collecting data on both their returning consumers and prospective future customers for decades — but now it seems more personal.

How does the targeted audience feel about that?

Well, there have been quite a few interesting surveys conducting how consumers feel about brands collecting their personal data. A Merkle report in 2021 concluded that 76% of customers are “comfortable sharing their data for personalization.” However, this same 2021 study reported that just over half of consumers are under the impression that businesses today know too much about them.

As direct marketers, we're all about testing. Without it, really, every campaign is a shot in the dark. If it doesn't work ... bummer. But, without testing, you won't know where it went wrong: the list, the creative, the offer. And, if it works ... great. But, why? You may never know that either.

There are many elements to test in an email campaign:

• HTML or Text
• Segmentation
• Body length
• Offers
• Headlines
• Calls-to-action
• Response options
• From
• Etc. etc. etc.

In fact, there are so many choices, analysis paralysis may set in. It's inarguably easier to do nothing.

BUT ...

If, like us, you respect the process and value of testing, there's an easy way to get started. And, to quote one nun-turned-governess-turned-bride-turned-international-singing-sensation, "Let's start at the very beginning."

Gen Z is made up of people ages 10-25. You may be thinking, “This young group isn’t worth marketing to.”

Well, you couldn’t be more wrong.

Gen Z is an influential, diverse, disruptive, and opinionated generation. Gen Z actually makes up 40% of total US consumers. Not only that, but Gen Z’s spending power is more than $140 billion!

It’s a market you do not want to exclude.

Speaking of exclusion, because Gen Z is so diverse, they are one of the most, if not the most, inclusive generation of all time and — because of this — they will not tolerate exclusion from companies. They will be quick to “cancel” you and your brand if you’re caught in the act.

The first objective of any direct mail package is to get noticed. As direct marketers, we can accomplish this through the use of an arresting image, bold colors, unusual shapes or textures, an enticing message, or creative personalization. If budgets allow, we can develop and produce a piece that stands out because it's bigger than anything else in the mailbox. Or, we can go the opposite direction and create a package that stands out because it's smaller than anything else.

That's exactly what the Appalachian Mountain Club did recently.

Their direct mail package is a lean, mean, but hard-working little machine. The OE has a window, blind return address, real stamp, and recycled paper logo and line. (Right away, we know they know their audience.)

Inside, there's a 2-color card printed on a natural-looking buff stock. "Be outdoors," it advises, branding Appalachian Mtn Cub with the tag "Since 1876." The card opens to a personalized note from AMC's Interim President and CEO. The note checks a number of boxes. There's a "handwritten" Johnson box (Get Discounts! Protect the Outdoors!), a P.S. that nicely summarizes the offer and highlights a campaign URL. And, although the copy is set in paragraphs (bullets or some bolding would be nice), it's scannable enough due to its brevity.

A color-coordinated buckslip with illustrated forest shapes promotes a drawing for a weekend trip to the White Mountains. It's an attractive offer that not only appeals to AMC's target market, but helps brand the organization even more.

Well-known companies and brands are … well … well known. And while it’s nice to be known well within your industry, or within your regional location, there is another aspect that must be looked into.

What are you well known for? Is it a good thing? Or a bad thing?

That’s right. Reputation matters. Make sure your well-known company is well-known for the right reasons.

It should be pretty obvious, right? Companies with a stronger, more positive reputation perform better. They attract not only more customers and consumers, but also better shareholders and employees. A strong reputation builds loyalty and trust.

Recent research performed by Axios and The Harris Poll looked into brands with the best (and worst) reputations according to American consumers. To conduct this study, researchers first determined the 100 brands that are most recognizable to Americans via surveys among a nationally representative sample of Americans. Then, another nationally representative sample of Americans rated these 100 brands on various aspects of reputation. From these ratings, each of the 100 brands were given a final “reputation score” which ranged from 1 (critically bad) to 100 (excellent). Here are the findings:

At B Direct, we've always loved postcards. And there are two very good reasons to use them today:

• They stand out in a crowded mail- or inbox.
• People's attention spans, which were never as long as we marketers would like, are shorter than ever.

We recently received a full-color and generous-sized (6" x 11"!) card from Square, encouraging us to use their "all-in-one POS for booking, payments, and team management."

The address side includes a small business photo of a barbershop with vintage chairs and — bonus — the company dog lounging on the floor. Teaser copy instructs us to "Turn followers into customer" and continues, "Over 70% of appointments booked on Instagram through Square Appointments are from new customers." A graphic demonstrates that the app is "Available for the front desk or on the go," with images of the app on different devices.

The message side headline reads. "Simplify booking with Square Appointments" and there are two photos of users engaging with the app. Then there's a quite a lot of features and benefit copy. A call to action: "Learn more at square.com/get/appts" is matched by logo tikes for the Apple AppStore and Google Pay.

All in all, this is a nice campaign. Except for two things:

Green marketing is a type of marketing that promotes the environmental consciousness and sustainability of a product, brand, or company.

For example, you might highlight the recycled materials that make up your product’s packaging, or the way the company donates a portion of proceeds to charities that are helping the environment. It’s all about your ability to advertise the environmental friendliness of both the business and the products it offers.

In previous blogs – such as To Make Good, You Have to Do Good – we talk about how today’s consumers want to support brands and products doing “good.” This could be companies that are outspoken on social issues, minority owned businesses, and, you guessed it, environmentally sustainable companies. Green marketing is a great way to make your audience aware that your brand and products are environmentally friendly.

It’s no longer a hope that the companies you are interacting with are committed to corporate responsibility, it’s an expectation. And because consumers have the ability to “do their own research” (not on Facebook, Karen …), companies cannot hide their true colors. Consumers hold them accountable and will boycott if they are not supporting the right causes.

Showing a commitment to corporate responsibility, while pricey, has a big payoff. Brands are noticing that by demonstrating an interest in social, political, and environmental issues, they are attracting new customers and are increasing loyalty among their current customers. In fact, 48% of American consumers say they would be likely to change consumption habits in order to reduce environmental consequences. Furthermore, up to 90% of millennials state they are willing to pay more for sustainable products.

Let’s talk telemarketing. Telemarketing is a very easy thing to despise as the receiver. And while as a collective, the public hates receiving telemarketing calls, telemarketing remains potentially one of the most valuable strategies for your direct marketing campaign. Here’s why:

• Raise brand awareness
• Lower operating costs
• Increase sales
• Allows for immediate feedback
• Encourages connections

And finally…

• Provide customers with an interactive and responsive experience on a personal level

So how exactly should you go about conducting a telemarketing strategy? First you of course need to do some homework to define your audience, set goals and objectives; but when you’re ready to write up a script, here’s some of the basics for succeeding at marketing’s most thankless job:

• Get attention
• Describe the benefits
• Present the offer
• Ask for the order
• Continue to repeat steps 2-4 as many times as the customer allows

It’s important that the prospect receiving the call feels in control. It’s all too easy for them to hang up one you. Keep the conversation flowing and keep the prospect involved. Remember, this call can be a steppingstone to building a relationship with your prospective audience; make it a positive experience.

Let’s imagine we’re building a sales script for a prospect from scratch. You’ll want to have a nice first impression with a strong, friendly opening line. Always introduce yourself and the context of the call. For example, “Hi, my name is Maddie, calling from B Direct.” From here, you can continue to make conversation by asking simple questions of your prospect ranging from “How are you today?” to small talk about the weather (if applicable to a local call).

As twenty-first century marketers, we know better than to underestimate the value of content. Some examples include social media, blogs, ebooks, webinars and videos. Planning and preparing this content are key to good marketing. Delivering it to your target audience is another piece of the puzzle. Your goals may be to raise brand awareness, improve trust and credibility, drive consumers to participate — and of course — increase revenue.

When used correctly and appropriately, content marketing can have sky-rocketingly positive results. An added bonus is that content marketing can actually be less expensive than traditional methods, by up to 62%. On top of that, content marketing can also generate close to three times as many leads compared to those traditional methods according to DemandMetric.

However, sometimes you don’t want to have to write up this content from scratch … what’s the solution? Take a break from being a creator and become a curator.

Curated content is content shared on social media that comes from other brands or individual people. Some examples can be links to articles, sharing a social media post, or organizing information from other places into one blogpost.

Allow us to break it down for you:

Did you know that many professionals, particularly younger ones, overuse exclamation points in office emails!?!

Perhaps you yourself are part of this group …

Did you also know that of those exclamation points used in a professional setting, 73% are made by women!?!

Yes!!! A study comparing gender and exclamation point usage in computer-mediated communication conducted by Carol Waseleski found a large majority of professionally used exclamation points are placed by women!!!

Basic grammar lessons teach us that exclamation points are a good way to communicate emotion, create a tone of voice, or simply to describe someone YELLING!!! (All caps work too, as you can see.)

All right, it’s been a nice break to cover other topics, but, we’re now back to talking about what’s really important for today’s direct marketers: email.

Allow us to introduce you to a new acronym in the industry, BIMI. This stands for Brand Indicators for Message Identification.

But what exactly is it?

To put it simply, a BIMI allows brands to have a profile picture or logo for email users to see in their inbox. This profile picture or “indicator” will be viewable next to the sender’s name.  

Having a BIMI means that the brand has a verified sender logo. This allows for a boost in the brand’s visibility; the receiver quickly recognizes the brand standing out from other incoming emails. Not only that, the very act of having a BIMI is also helpful for improving trust about the brand.

We are nearing the end of March, and as a result, the end of March Madness.

For those who don’t follow college sports closely, March Madness refers to the annual NCAA basketball tournament for both men and women’s teams. It is a single-elimination tournament where teams attempt to win a national championship by continuing to win games three weekends in a row.

At the time of posting, both the women and the men’s teams are down to the final four. The semifinals are slated for Friday April 1^st for the women and Saturday April 2^nd for the men. Then finals will be held on Sunday April 3^rd for the women and the men will play on Monday April 4^th.

March Madness is always an exciting time for college athletes and their fans. What makes the 2021-2022 year different, however, is that it’s the first season with new NIL rules for college athletes. NIL stands for Name, Image, and Likeness. This past summer, the NCAA made a rule change that now allows students to profit from their name, image, and likeness.

This was a game-changing moment for young athletes as they now own and can earn money with their personal brand.

As direct mail marketers, our job one is to get noticed and get opened. There are lots of different ways to accomplish this: develop intriguing teasers, promote a special offer, serve up a solution to a problem, appeal to the heart or the head (or the heart and the head). There's another way to get a mail package noticed and opened, which is trickier.

You can design your package so it looks like it's official and, officially, coming from someone else.

We've all seen the faux FedEx packages or gotten excited because something looks like a check. And, yes, those pieces do get opened. But, the disappointment and lack of trust that's created often (often as in, almost always) undoes the progress you've made. It feels like a "bait and switch," and here's the thing to remember ...

People don't like to feel they've been tricked.

A package we recently received from Next, a small business insurance agency used a number of ploys to seem like something other than a solicitation from ... well ... a small business insurance agency.

Online purchases have been increasing for multiple years now, and with the pandemic, they skyrocketed. But there are numerous “scams” online to be aware of. When making a purchase, how do you determine if a company or brand is trustworthy?

Maybe you’ll look into customer reviews of the items you were thinking of buying. Or maybe you’ll check the Privacy Policy on the company’s website. Maybe you’ll go a step further and request a free company verification report from creditsafe.com.

Depending on what exactly you’re purchasing, you may want to be more careful. For instance, with a small purchase, you can take the risk more comfortably than with a larger investment. Regardless, it is safe to assume we all know that trusting who you choose to do business with is very important — which is why trust marketing is important.

Trust marketing is marketing that is intended to create confidence in a brand. It is essential because selling goods and services only happens after trust has been established. If you try to sell a product without gaining the trust of your potential customer, you likely won’t make the sale.

Here are a few various ways to build trust with your audience:

Our work at B Direct Marketing Communications has always been done remotely and from our respective homes. Nowadays, that’s nothing out of the ordinary, especially given the pandemic’s forced stay-at-home orders and more and more companies moving to remote work or hybrid environments.

But in 2003? When B Direct first began operations? Not so typical.

B Direct has always been a virtual agency which was confusing for clients in the early years. They’d ask “But where are your offices?” Now they get it. AND we didn’t have any hiccups when the world went remote — because we were already there. Business continued as normal.

Of course there are pros and cons to working from home. A recent survey conducted by the Pew Research Center reports that 60% of those who work from home feel less connected to their coworkers. But, 60% also find it easier to balance their work and personal lives due to teleworking.

Working from home truly is a balancing act. And, what started as a safety precaution is fast becoming permanent for many workers.

Traditional direct mail marketers focus on generating demand. Traditional advertisers focus on building brand. At B Direct, we've always argued that the best campaigns can do both.

We recently received a postcard that works very hard to generate demand. Generously sized (6" x 9"), full-color, on a sturdy coated stock, it takes advantage of some tried-and-true promotional techniques.

The art side includes a number of friendly, low-tech illustrations: a dog, a cat, a box bursting with goodies for that dog and cat. There's a bone-shaped pet tag that reads "Your Pet" (kudos if that's just a default and VDP personalization is used of/when they know a pet's name). A corner slice with a faux fold says, "Code on back." Cute copy reads "Fleas, Ticks, and Heartworm, oh my." And the boldest element is an offer, "30% off," that takes advantage of one of the oldest and wisest directives of direct ... "If you can't make it  big, make it red."

The mail and message side wisely uses the "hot zone" above the address area for the offer and an associated redemption code. A headline across the piece reads "PROTECTION FOR YOUR PET" in a handwritten font. The message is personalized by first name (nice!) and promises "Great News <Name>, You are now covered for all flea, tick, and heartworm protection at 30% off exclusive to you." Copy continues by mentioning free shipping, 20,000 products, and a call to action "Stock up today!" There's an 800-number and URL , which are set just like the body copy and, finally, a disclaimer footnote, again set in the handwriting font and all caps.

All-in-all, this is a respectable direct marketing postcard from ... ?

When beloved actor Betty White passed away just a couple of weeks before her 100th birthday, social media was flooded with memories and tributes. One Twitter user (and super Betty fan) thought it would be appropriate to honor White, who was a lifelong animal lover, by donating to a local animal shelter in her name.

Thus, the #BettyWhiteChallenge was born.

Sure enough, on January 17th, the day White would have turned 100, hundreds of thousands made donations in her name. In fact, it's estimated that nearly $13 million was raised.

The Queen B wanted to participate (the Bs are always excited by creative fundraising campaigns). And, her daughter encouraged her to donate to "Best Friends," an organization that focuses on no-kill solutions including adoption, spay and neuter programs, and advocacy.

This week, we received a handsome "Welcome" package from Best Friends.

QR Codes … You know them, you love them, you hate them.

They're here to stay.

QR, or “Quick Response,” codes are easy, practical, and affordable for advertisers and business owners alike. And super simple for customers. Simply open your camera on your smartphone, hover it over a QR code, and voila! It sends you to a link containing all of the information you need. This could be for a product, an event, a form to fill out, or lately, a restaurant menu.

That’s right, it has become increasingly more common — thanks to the pandemic for jumpstarting it — for restaurants to have QR codes in lieu of a hard copy menu. In the early stages of 2020 when we knew very little about COVID, restaurants that were able to be open traded their paper menus for electronic menus. This was to cut down on surface exposure from the virus. However, don’t be surprised when restaurants continue this practice even after COVID.

There are many incentives for restaurants to keep their menus digital. For one, it eliminates the cost of having to print menus and maintain them. Another is that digital menus are much easier to update and change than a hard copy. Bitly President Raleigh Harbour notes that restaurants are now “able to adjust their menu offerings on the fly to account for elements like inflation, fluctuations in food and commodities prices, and other variables.”

We recently discussed social media marketing and just how valuable it is to reach customers. A new Marketing Mix Survey done by SageFrog offers more insight that we thought we should share as well. SageFrog performs this study annually, with this year’s edition being its 15^th anniversary.

Here are a handful of their key findings:

1. The results this year are very similar to last year’s
   Online and digital marketing are more popular than traditional in-person events and tradeshows. This is understandable as a clear effect of the pandemic, remote work, and community quarantines.
2. Marketing budgets are continuing to rise
   A majority of businesses are reporting allocating more resources to spend on marketing.
3. Social media marketing spending is #3
   Social media as we have said, continues to be an extremely important part of the mix. 75% of B2B marketers use paid social media marketing. Which is why it’s no surprise that social media ranks so high for marketing spend. Those above it include website development and digital marketing as #1 and #2, respectively.
4. Investing in social media is paying off
   While referrals are still the most reliable method for new leads, less and less professionals are having to rely on referrals as social media platforms such as LinkedIn and Facebook offer new, more sophisticated ways to attract and engage with potential leads.

So, where are B2B marketers turning?

• LinkedIn 85%
• Facebook 71%
• Twitter 61%
• Instagram 49%
• YouTube 45%
• Pinterest 8%
• TikTok 7%
• Vimeo 7%
• Snapchat 2%
• Only 2% of those surveyed don’t use social media at all.

The main takeaway point from this study is that social media marketing is continuing to increase in popularity and spending — even for B2B marketers. And while more marketers are using LinkedIn due to its trustworthiness and B2B focus, Twitter is where we see the most engagement.

Social is the place to be for B2B.

Traditionally we think of marketing as either B2C (business-to-consumer) or B2B (business-to-business). And, traditionally, as direct marketers we send B2C to people at home and B2B to people at their office or other place of business.

Promotional or “premium” items have always been a favorite — and very responsive — tool for us, especially when the budget allows us to give them away for free. (We call them “freemiums.”) They help our direct marketing stand out from other, ordinary mail. And they help us buy “real estate” in B2C prospects’ homes (think refrigerator magnets) or B2B prospects’ offices (think desk toys). Personalized items — if you have confidence in your list — are particularly effective. After all, who wouldn’t hang a movie poster in their cubicle, starring … them?

BUT, since March 2020, millions of potential customers have been conducting business from home. This creates a potentially challenging scenario. How do we categorize what we are sending them?

Think of them as a new category: B2R or business-to-remote worker.

If you want to grab the attention of today’s B2B-at-home audience and stay top-of-mind, try sending a promotional item that’s perfectly suited to their new — virtual — workspace.

It's always interesting to see self-promotion from firms that do some or all of what we do. For example, we just received a big, bold self-mailer from 99designs, a division of Vistaprint. If brevity is, indeed, the soul of wit, the folks at 99designs are very witty. They also seem to be big on design and not so much on direct mail.

But, we're getting ahead of ourselves.

The self-mailer measures 6" x 9" folded and it's on a nice, coated stock. The fold, unfortunately, is quite crooked, but we aren't taking points off for that (although 99design's parent company is a printer, so maybe we should). The cover includes a full bleed illustration of a bright red sky, a couple of purple planets and an office complex on the surface of what we assume is Earth (?). A quote appears front and center:

"Everything is designed.
Few things are designed well."

This is attributed to Brian Reed and "This American Life and S-town," which turns out to be a podcast. (Thank you, Google.) But honestly, even if we had heard of it, the attribution is nearly impossible to read. Tiny type, reversed out, and italicized. We agree with the actual quote (any self-respecting designers would), but if you're going to assert something like this, you have to be very careful that your own design is ... well ... designed well. As marketers, and specifically direct mail marketers, we have to ensure that the design makes a piece easy to read.

As marketers, we are well aware of the impact social media has on brands. Yet, we’re always surprised by how many old school marketers (and yes, after 20 years in business – not to mention at other businesses beforehand – the Bs are proud to be old school ourselves) don’t embrace it.

C’mon people, get social already!

Of the numerous social media platforms available to users, Facebook still stands out. And while Facebook has had a fair share of controversy in the last few years between privacy issues and spreading misinformation (specifically tied to the 2016 presidential election), the shear power of its numbers cannot be ignored by marketers. To name a few…

• More than 2.9 billion active monthly users
• More than 1.9 billion active daily users
• Ranks 1^st as most active social media platform

Billions of users are a lot of people. Let’s put it into perspective; the 2.9 billion active monthly users equate to roughly 37% of the entire world’s population. Marketers need to be online to reach these people with effective Facebook ads.

Here are some things to keep in mind (and, if you’re a marketer, they should sound familiar):

Direct mail can run the gamut from sensational (3D packages, lenticular artwork, pop-ups and inflatables) to ho-hum (form letters, plain text postcards, jury duty notices). As agency creatives, we would normally assume that direct mail coming from a local municipality would fall into that second yawn-inducing category. The same assumption would be made if we were told that a direct mail package was being sent as a public service.

Well, in the case of a self-mailer we just received — from the Town of Natick, MA, promoting addiction education, prevention, and recovery — both assumptions would be wrong.

The 12-page booklet is informative, useful, engaging, and filled with sleek design choices and graphics. Visually, it begs to be read .

The cover incudes a word wall of concerning community issues: Substance Use Disorder, Addiction, Stress, Underage Drinking, Vaping, Driving Under the Influence, and more. Inside, a Welcome panel communicates a sense of urgency, alluding to how COVID-19 affected community mental health. There are photos of program volunteers and participants, as well as logos from affiliated organizations. Natick 180 is positioned as "One community, together."

Inside, content is organized in digestible chunks and punctuated by eye-catching graphics and digital calls-to-action. Current statistics add credibility and immediacy, while tools and tips help the recipient take action in their own household — whether that's preventing their own overdose or recognizing self-destructive behavior in others. There's a directory of state, national, and local resources. While the subject matter is serious, the design is user-friendly, easy to absorb and put to use, and non-judgmental.

In last week’s blog we talked about resolutions for 2022, and things we should incorporate into our marketing for the new year. This week, we are going to give you a list of things not to do in 2022, specifically a list of phrases to avoid using at all costs.

Outlawed Phrase Number 1: “At the end of the day”

As Lake Superior State University notes, this phrase was originally banished over 20 years ago, and yet, “the day still isn’t over for this misused, overused, and useless expression.” Take it out of your vocabulary.

Outlawed Phrase Number 2: “Here’s the thing”

This is a filler phrase, you don’t need to introduce the possibility of there being a thing, just say the thing!

We made it. Happy New Year!

We all know what that means, it’s time for making (and breaking) our New Year’s Resolutions. In fact, did you know that nearly 80% of New Year’s Resolutions don’t make it past February? CNN research found that close to eight out of ten people will abandon their resolutions within two months – and that’s just people who will admit to it!

With a fresh start to the year, it’s natural to think up some new goals to work towards. We’re here to give you a few marketing resolutions to make this year, goals that are so crucial, you’ll want to aim for them 12 full months or more.

We call them the six Cs.

Resolution #1: Connect With Customers

Content is one of the most important and valuable tools we have today as marketers. Content needs to be great. We advise adhering to the 3 Rs. Your content must …

Be Relevant to audience

Feel Real, honest, and authentic

And Resonate; it needs to touch the heart, the head, or better yet both.

But, you can write the best content in the world and if no one sees it, you just wasted your time.

It's that time of year again! Mailboxes are stuffed with Christmas cards and catalogs (alas, more of the latter than the former). And local retailers and service businesses send postcards encouraging us to do our holiday shopping with them.

This week, we received a generous-sized postcard from Elements Massage. To be honest, it was a bit of a disappointment.

Don't get us wrong. The Bs like a massage as well as the next person. In fact, a gift card for a massage (which is what the postcard is promoting) sounds like a pretty fabulous gift. The offer was attractive too: Buy One, Get One 50% Off. And, as already mentioned, the card was oversized: 5.5" x 11".

So, what's wrong?

Pretty much everything else.